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How This Page Can Help

This page is intended for general enquiries about the content published on vlad-casino.co.uk — editorial feedback, questions about how the site works, requests to correct information, or questions about our policies. It is not a substitute for the support services provided by individual casino operators. For issues relating to your player account, deposits, withdrawals, or identity verification at a third-party operator, please use that operator's own customer support channels directly.

Available Contact Channels

You can reach the Vlad Casino editorial team through the contact form below. Further communication options, including any applicable email addresses or social media profiles, are listed in the footer of the site. We do not publish phone numbers for general enquiries at this time.

Please note that we are an independent information and review resource. We do not operate casino games, hold player funds, or process wagers on behalf of any operator.

Expected Response Times

We aim to respond to all enquiries within 2 business days. During periods of high volume — for example around major industry events or following significant site updates — response times may extend to 4 business days. Automated acknowledgements are not always sent, so please allow the full period before following up.

What to Include in Your Message

To help us handle your request efficiently, please include:

  • A clear subject or brief description of your query
  • The URL of any specific page you are referring to
  • Relevant context or background (for example, if flagging an editorial inaccuracy, the specific claim in question)

Please do not include account passwords, full payment card numbers, or other sensitive financial credentials in your message. We have no need for such information, and sharing it creates unnecessary risk for you.

Confidentiality of Your Enquiry

Any personal data you provide when contacting us — such as your name and email address — will be used solely to respond to your enquiry and will not be shared with third parties for marketing purposes. For full details on how we handle personal data, please refer to our Privacy Policy.

What We Are Not Able to Assist With

As an informational resource, we are unable to:

  • Unlock, suspend, or make changes to accounts held at third-party operators
  • Process or reverse bets or transactions
  • Act as an intermediary in disputes between players and operators
  • Provide legal advice

For gambling-related personal support, please see our Responsible Gambling page for details of external organisations that can help.

A Note Before You Write

We read every message we receive and aim to provide a considered response. If your question relates to publicly available information on our site, we may direct you to the relevant page rather than replying in full. This helps us manage enquiries efficiently and ensures you receive accurate, up-to-date information.

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